Community Care & Support Specialist

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Requirements:

• Experience in customer support, community management, and working flexible hours (including peak streaming times)
• Strong presence and engagement on gaming platforms (Discord, Twitch, Telegram)
• Excellent communication skills (written and verbal) with the ability to maintain composure in high-pressure situations
• Deep understanding and passion for gaming, esports, and online communities, especially Twitch culture
• Experience handling sensitive information with discretion
• Strong problem-solving skills, attention to detail, and ability to make others feel valued

Responsibilities:

• Provide personalized, concierge-level support to users through Discord, Telegram, and Twitch
• Investigate and resolve user-reported issues with betting transactions, platform features, or account concerns
• Actively participate in Twitch chats of our partnered streamers to address questions and share exciting moments
• Celebrate big wins and notable bets with the community to maintain engagement
• Monitor and moderate community discussions to maintain a positive environment
• Build relationships with regular users and create a welcoming atmosphere for newcomers
• Share community feedback with our product team to help improve the platform