Customer Support Director

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💎 Seniority level: Director, 5+ years

📍 Location: Brazil

🔍 Industry: Corporate Wellness

🏢 Company: Wellhub

🗣️ Languages: English, Spanish

⏳ Experience: 5+ years

🪄 Skills: LeadershipOperations ManagementStrategic ManagementAnalytical SkillsCross-functional collaborationTeam managementCustomer support

Requirements:

Deep expertise in customer support
Experience in managing global support operations
Fluent in English; Spanish is a plus

Responsibilities:

Shape and execute a customer support vision
Build a global support framework
Continuously improve processes and technologies
Mentor and retain a high-performing team
Foster relationships with stakeholders