Onboarding Specialist / Medical Assistant

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Requirements:

• Bachelor's degree in a relevant field, such as Nursing, Physical Therapy, or other healthcare-related fields.
• 2+ years of professional experience in a customer service or healthcare setting, demonstrating a deep understanding of patient care and care coordination.
• Solid grasp of the US healthcare system and its intricacies.
• Exceptional written and verbal English communication skills.
• Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
• Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite)
• Training or experience in clinical medicine, such as a nursing degree, nursing assistant, or clinical scribe.
• Typing speed of at least 60 words per minute.
• Reliable internet connection (at least 30 Mbps) and a quiet home environment for work
• Ability to work in US time zones (EST)

Responsibilities:

• Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services.
• Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses.
• Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel.
• Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring (RPM), and remote therapeutic monitoring (RTM) data streams.
• Schedule and coordinate patient appointments while maintaining communication with patients regarding their care schedule.
• Manage and process inbound and outbound medical records, ensuring proper documentation and organization.
• Maintain accurate EMR records by updating care notes, face sheets, and ensuring the integrity of patient information.
• Attend clinical meetings, take detailed notes, and follow up on action items and project timelines.
• Collaborate with a multidisciplinary team of physicians, engineers, designers, and care team members to continuously improve patient care delivery.
• Resolve patient issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction while maintaining professional communication throughout the process.