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Support Agent - Patients Know Best - Jobs By Workable

Posted 1 day agoInactiveViewed

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📍 Location: United Kingdom

💸 Salary: 27000.0 - 35000.0 GBP per year

🔍 Industry: Healthcare

🏢 Company: Patients Know Best👥 51-100💰 Non-equity Assistance over 4 years agoInformation TechnologyHealth CareSoftware

🗣️ Languages: English

🪄 Skills: API testingCustomer serviceRESTful APIsTroubleshootingJSONTechnical supportCustomer supportSaaS

Requirements:
  • Enjoy problem solving; take a proactive approach to troubleshooting and resolving issues as they arise
  • Pay close attention to detail
  • Excellent written communication skills and telephone manner
  • Have a positive, friendly personality, are proactive, and a motivated self-starter
  • Have technical support or customer care experience
Responsibilities:
  • Develop and maintain a comprehensive technical knowledge of Patients Know Best software to diagnose and resolve common issues
  • Provide support to both internal and external users, working closely with clinical, IT staff, and patients
  • Investigate and resolve all user queries efficiently, ensuring a friendly and professional experience
  • Work with our product and development teams to troubleshoot and solve more complex product issues and provide product feedback
  • Provide positive customer interactions, maintaining response times within company Service Level Agreements and offering new ideas on how to improve our service
  • Act as a positive brand ambassador, helping people get the most out of their patient record and championing digital healthcare solutions within the NHS and beyond.
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