Dutch Speaking Customer Advisor for Premium Coffee Appliances, (Remote Greece)

Posted 2 days agoViewed

💎 Seniority level: Prior experience

📍 Location: Greece

🔍 Industry: Consumer Electronics

🗣️ Languages: Dutch, English

⏳ Experience: Prior experience

🪄 Skills: Communication SkillsCustomer serviceRESTful APIsWritten communicationMultitaskingComputer skillsTechnical supportCRMCustomer support

Fluency in Dutch and English; additional language skills are a bonus.
Prior experience in customer service, preferably in the consumer electronics or home appliances sectors.
Strong communication skills and a focus on customer satisfaction.
Proficiency with CRM systems and basic computer applications.
Ability to multitask and work efficiently in a remote team environment.
A genuine passion for coffee and commitment to helping customers find the best solutions for their needs.

Assist Dutch-speaking customers through various channels including phone, email, and chat, addressing their inquiries about premium coffee appliances.
Offer detailed product information, help troubleshoot issues, and manage customer accounts.
Resolve customer complaints promptly to ensure a high level of satisfaction.
Document customer interactions and feedback accurately in our CRM system.
Collaborate with team members to improve customer service delivery and support processes.
Stay up-to-date on industry trends and product knowledge to provide informed support.