Director, Customer Success Business Systems

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Requirements:

• 12+ years of professional experience in consulting, IT, customer success, or business systems roles
• Expertise in managing stakeholder expectations and delivering systems focused on user outcomes
• Proven ability to drive outcome/KPI-oriented product processes and lead initiatives
• Strong technical experience with Salesforce and process/system analysis
• History of delivering elegant and scalable solutions across diverse business units

Responsibilities:

• Developing roadmaps that prioritize business capabilities and process improvements
• Leading cross-functional collaboration between business, analytics, operations, and IT teams
• Driving alignment between standard platform features and business workflows to ensure seamless delivery
• Overseeing Certinia capability assessments and system integrations to support end-to-end goals