Spanish Speaking Accommodation Support Specialist - Athens (Remote in Greece)

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Requirements:

• Fluency in Spanish and English, both written and spoken.
• 1-2 years of experience in hospitality, customer service, or a related field is preferred.
• Exceptional communication and interpersonal skills with a focus on client care.
• Strong problem-solving capabilities to efficiently handle inquiries and resolve issues.
• Proficiency in using booking systems and CRM software is an advantage.
• Ability to multitask and maintain high organization in a remote work setting.
• Self-motivated with the ability to work independently as part of a remote team.
• A true passion for the hospitality industry and a commitment to helping clients find the perfect accommodation.

Responsibilities:

• Offer outstanding support to Spanish-speaking clients as they search for accommodation options.
• Manage the entire booking process, including answering inquiries, making reservations, and handling modifications or cancellations.
• Provide detailed information about accommodations, amenities, and local attractions to clients.
• Establish and maintain excellent relationships with clients and accommodation providers.
• Proactively address client concerns and special requests to ensure high levels of satisfaction.
• Accurately document all client interactions in our booking system.
• Keep informed about local accommodation choices and industry trends to provide precise recommendations.