Spanish Speaking Fashion E-Commerce Support Agent - Athens (Remote in Greece)

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Requirements:

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer support in the fashion or e-commerce sector.
• Passion for fashion and knowledge of current trends.
• Exceptional communication skills.
• Competence in using customer service software and CRM applications.
• Proactive problem-solver.
• Strong organizational skills.

Responsibilities:

• Deliver top-notch customer support through email, chat, and phone.
• Assist customers with inquiries regarding orders, product details, returns, and payment issues.
• Resolve customer complaints and problems efficiently.
• Process and manage customer orders accurately.
• Stay up-to-date with the latest fashion trends.
• Collaborate with other departments to enhance customer experience.
• Record customer interactions in the CRM system.