Virtual Front Desk Representative (PH)

Posted 2 days agoViewed

📍 Location: Philippines

🔍 Industry: Healthcare

🏢 Company: Moxie👥 11-50💰 $2,700,000 Seed about 3 years agoInternet Fitness Wellness

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceRESTful APIsAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingProblem-solving skillsFluency in EnglishVerbal communicationClient relationship managementData entrySales experienceComputer skillsCRMCustomer support

Requirements:

Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity
Background in the healthcare industry, with an understanding of its unique challenges and requirements
Experience in sales, with a knack for converting leads into valuable client engagements
Availability to work during US hours and follow US holidays
Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication
A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision

Responsibilities:

Answer incoming phone calls and messages
Appointment setting: Close inbound leads by calling and texting with them via our CRM
Manage appointments including rescheduling
Answers basic questions (e.g. about the location, opening hours, etc.)
Escalate any questions you can't answer to the MedSpa owner

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