Head of Account Management - Remote within The United States

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💎 Seniority level: Lead, 5 years

📍 Location: The United States, The United Kingdom

🔍 Industry: B2B SaaS

🏢 Company: Cryptio👥 11-50💰 $15,000,000 Series A 24 days agoCryptocurrency Accounting Blockchain Analytics FinTech

🗣️ Languages: English

⏳ Experience: 5 years

🪄 Skills: LeadershipPeople ManagementCross-functional Team LeadershipStrategic ManagementCommunication SkillsCollaborationProblem SolvingAccountingAccount ManagementNegotiation skillsActive listeningClient relationship managementSales experienceTeam managementStrategic thinkingCRMFinancial analysisFinanceSaaS

Requirements:

5 years AM experience in a high growth B2B SaaS startup
2 years leadership / management experience
Understanding and passion for crypto and basic accounting concepts

Responsibilities:

Take full ownership of net expansion revenue growth and meet AM targets
Foster deep relationships with key stakeholders in client organisations to ensure satisfaction and long-term loyalty
Create an effective referral strategy & building network effects
Forecast AM trends and predict future revenue growth accurately (annual)
Analyse AM performance and suggest improvements based on data
Take ownership of recruiting, onboarding, and training AM talent.
Better collaboration with ESC to prime solutions before renewal dates
Better product feedback loops, collaboration with Sales to give strong feedback on what needs to be prioritised
Align with finance teams on revenue recognition and reporting
Conduct regular performance reviews and provide feedback to team members
Organisation mapping for key accounts, doing education and workshop sessions for new features to prime them to appropriate upsells
Lead complex deal negotiations and manage contract discussions.
Collaborate with legal and finance teams on enterprise agreements.
Structure deals that meet both customer needs and company objectives.
Oversee proof of concept (POC) and trial processes with customers along side SSCs.

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