Junior/Mid IT Support Specialist (Permanent Work-From-Home) - #34153

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Requirements:

• Minimum of 1 to 2 years of experience in technical support
• Proficiency in Salesforce and Azure
• Adaptable and proactive, with a willingness to learn new technologies and processes
• Good English communication skills

Responsibilities:

• Provide day-to-day technical support across various platforms, focusing on Salesforce administration, basic Azure support, and general IT troubleshooting
• Assist the Project Management Office (PMO) with project coordination, documentation, and other administrative tasks
• Manage and resolve support tickets in the queue, ensuring timely and effective issue resolution
• Work with ClickUp to track tasks, updates, and project progress
• Escalate complex technical issues to the appropriate team members or higher-level support when necessary
• Collaborate with internal teams to ensure smooth operations and efficient problem resolution
• Maintain accurate records of technical issues, resolutions, and project documentation