Growth Account Manager (East)

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Requirements:

• 2+ years of demonstrated success in Sales, Customer Success Management, or Account Management capacity
• Strong experience with Force Management and Command of the Message selling methodology
• Strong process management and adherence to policy
• Strong customer management skills, including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
• Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community
• Ability to develop a concerted work environment, and represent the team’s contributions and value in the wider sales ecosystem: you bring and drive credibility
• Proficient in Google Suite, and Salesforce

Responsibilities:

• Collaborate with the new sales team to ensure seamless customer experience from day 1 of their relationship with Docker
• Create and maintain a relationship with a large customer base with focus on high utilization of Docker products and identify areas of opportunity to expand to new product lines
• Own, drive and manage the renewals process to ensure high customer retention and satisfaction
• Partner with the Customer Success organization to fully understand and develop a clear enablement strategy for each customer to realize the full value of their subscription based on data-driven decisions
• Maximize account growth opportunities by expanding into additional departments, upselling to higher-level subscription plans, and increasing the revenue per seat
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive expansion and renewal to on-time closure.
• Provide executive management with complete visibility to renewals and solicit executive involvement as required.
• Accurately maintain/update a rolling 120-day forecast of renewals in your territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies.
• Collaborate with marketing and product to deliver timely feedback from customers on Docker products and services to help cross functional teams deliver valuable programs
• Adopt new initiatives and programs proactively and act as a subject matter expert and mentor to other members of the extended team and achieve customer success and strategic targets for minimizing attrition.
• Engage in strategic account planning with key stakeholders at a management level to ensure accountability across teams.
• Achieve and exceed assigned renewal and growth targets