Apply📍 United Kingdom
🧭 Contract
💸 35000 - 40000 GBP per year
🔍 SaaS/Software
🏢 Company: Bit Zesty👥 11-50Web DevelopmentWeb DesignSoftware
- Educated to a university degree level (1st or upper second class).
- Experienced supporting clients with digital projects (e.g., software builds, SaaS) for at least 2 years.
- Passionate about technology, shown through degree or work experience.
- Effective communicator who inspires high-quality work.
- Comfortable in a fast-paced, deadline-driven environment.
- Organized, detail-oriented, and proactive.
- Friendly and genuinely interested in clients' needs.
- Ensure client happiness by taking responsibility for issues across multiple projects.
- Analyze client issues, document requirements, and define acceptance criteria.
- Collaborate with developers and designers to resolve support issues.
- Communicate priorities and expectations to the team.
- Test features to meet client and quality standards.
- Monitor estimates vs. actuals and manage client expectations.
- Plan and oversee larger product improvements.
- Write user stories and manage project boards.
- Identify risks and produce incident reports.
- Ensure time logging for invoicing.
- Develop training materials for team members.
- Communicate with clients via email, phone, and meetings.
Project ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationAnalytical thinking
Posted 3 months ago
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