Operations Representative - Northwest

Posted 3 days agoViewed

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📍 Location: IL, MI, MN, IN

💸 Salary: 50000.0 - 60000.0 USD per year

🔍 Industry: Software Development

🏢 Company: LineLeap👥 11-50💰 $10,000,000 7 months agoiOS Software

🗣️ Languages: English

🪄 Skills: Product OperationsOperations ManagementBusiness OperationsCommunication SkillsProblem SolvingCustomer serviceMentoringResearchTrainingTroubleshootingData entryRelationship managementSales experienceTechnical supportCustomer support

Requirements:

Travel is expected up to 75% of the time
This is a remote-first position with an atypical schedule, weekend work is required
Schedule will rotate to ensure continuity of launch travel
Preferred States (Remote): IL, MI, MN, IN
Must have valid U.S. driver's license and be willing to drive long distances

Responsibilities:

Support the Customer Experience team on an ongoing basis to ensure our consumers and venue partners issues and questions are tended to quickly, thoroughly and professionally
Be a product and knowledge expert for LineLeap technology and processes, to educate bars on best practices for using the LineLeap platforms
Be the boots on the ground for new partner launches and ongoing relationship building with existing bars on the platform
Attend launches and events to engage with both venues and customers in a professional and friendly manner to get them excited about LineLeap
Coach new launch representatives as the team continues to grow
Quickly observe and report any issues or trends through feedback loops with LineLeap team to ensure operational, technical and personnel issues are addressed
Change course as priorities shift with tasks such as data entry, research, bar crawl and ticketing support

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