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Onboarding Operations Specialist L1

Posted 3 days agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: Colombia

🔍 Industry: Telecommunications

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff about 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

🗣️ Languages: English, Portuguese

⏳ Experience: 3+ years

🪄 Skills: Project ManagementData AnalysisJiraComplianceTechnical support

Requirements:
  • 3+ years experience in technical customer operations
  • Experience configuring and operating various systems and software tools like JIRA, Zendesk
  • Strong organizational and prioritization skills
  • Comfortable with data analysis and interpretation
  • Bachelor’s Degree or equivalent experience
Responsibilities:
  • Process RCS onboarding requests
  • Project manage complex requests from customers
  • Design and optimize processes for customer experience
  • Collaborate with Product and Engineering teams
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