Sales and Reservation Agent | Permanent WFH

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Requirements:

• Bachelor's degree graduate in Hospitality and or/any other degrees or certificates in Hospitality/Tourism
• At least 2 years’ experience in similar role
• Verse with the Microsoft (Excel, Word, Outlook email platform)
• Excellent geographic knowledge of the British Virgin Islands
• Has knowledge of tourist activities and BVI tourist attractions
• Ability to resolve conflicts and give clear, concise directions
• Amenable to work on a night-shift schedule and flexible hours

Responsibilities:

• Be available to answer any guest inquiries/provide requested information via email and our OTA platforms such as Expedia, Booking.com.
• Prioritize any correspondence from the day before and from external guests and clients, to ensure efficient Customer service
• Receive guest complaints and seek appropriate solutions.
• Point out all amenities available at the resort.
• Should learn and have general knowledge of the resort (rooms, prices, restaurant etc.)
• Make reservations for tours and other sport/outdoor activities in the BVI
• Accountable for responding in a timely manner to high volume emails.
• Follow up on the financial aspects of the booking (invoice, payments, balance on guest folio).
• Up-selling, when proper, by telling guests special deals, packages, and extra services.
• Gather guests’ feedback and make recommendations for service improvement.
• Handle inquiries about membership programs and sell membership programs.
• Adheres to hospitality policies and procedures and verifies that team is doing the same
• Any other duties as assigned.