CRM Systems manager

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Requirements:

• 2+ years of experience working with CRM, telephony, and communication tools.
• Hands-on experience with HubSpot, WhatsApp integration tools, and telephony platforms (CallGear or similar).
• Strong analytical skills with the ability to assess data and make optimization recommendations.
• Experience in sales enablement and lead qualification process improvements.
• Comfortable working with cross-functional teams, including sales, marketing, and product.
• Proficiency in English (Upper-Intermediate or higher). Spanish is a plus.

Responsibilities:

• Optimize Telephony Performance: Research industry benchmarks for call connection rates and implement improvements to achieve best-in-class results with CallGear.
• Streamline Sales & Marketing Workflows: Develop a seamless communication system that ensures the sales team only engages with high-intent leads, minimizing wasted effort.
• AI-Powered Telephony Experiments: Collaborate with product managers to test and implement AI-driven enhancements in telephony systems.
• Tool Development & Enablement: Build and enhance internal tools to support the sales team, ensuring adoption and effective usage.
• Cross-Team Collaboration: Work closely with marketing, product, and operations teams to ensure CRM and communication systems align with overall business objectives.
• Data-Driven Decision Making: Monitor key performance indicators (KPIs) to evaluate the effectiveness of communication systems and drive continuous improvement.