German Speaking Customer Service Leading Domestic Appliances - Remote in greece

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Requirements:

• Fluency in German is required, along with a strong command of English in both written and spoken forms.
• Previous experience in customer service, particularly in the domestic appliances or retail industry, is highly preferred.
• Strong problem-solving skills with a customer-oriented focus and the ability to handle varied inquiries confidently.
• Excellent communication skills, capable of empathetically interacting with customers to understand their concerns.
• Able to work independently in a remote environment, managing your time and tasks effectively.
• Attention to detail and strong organizational abilities for tracking customer interactions and inquiries.
• A genuine interest in home appliances and related technologies will enhance your candidacy.

Responsibilities:

• Provide exceptional customer service in German, assisting clients with product inquiries, service requests, and troubleshooting queries related to domestic appliances.
• Resolve customer complaints efficiently and professionally, ensuring a positive experience with the brand.
• Maintain detailed records of customer interactions and inquiries using the designated CRM systems.
• Work collaboratively with technical support and other teams to address and escalate more complex issues as needed.
• Stay informed about product features, improvements, and updates to provide accurate information and recommendations to customers.
• Proactively engage with customers to understand their needs, offering solutions tailored to their specific situations.
• Participate in company training programs to continuously improve your product knowledge and customer service skills.