IT Support Analyst

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Requirements:

• 1–2 years of experience in an IT support role.
• Familiarity with Active Directory, DNS, DHCP, and IP networks.
• Experience with Windows 10, Office 365 administration, and Windows Server (2008-2016).
• Knowledge of cloud technologies (AWS/Azure) and IT security best practices.
• Ability to troubleshoot and resolve desktop, server, and network-related issues.
• Proficiency in PowerShell scripting (preferred but not required).
• Strong problem-solving, communication, and customer service skills.
• Ability to prioritise tasks and operate effectively under pressure.
• High attention to detail with a sense of urgency in resolving IT issues.

Responsibilities:

• Configure and maintain hardware and software for desktop, laptop, and server systems.
• Troubleshoot and resolve issues related to Windows OS, Office 365, network connectivity, and cloud services.
• Provide technical support to internal users, ensuring timely issue resolution.
• Assist with new system rollouts, updates, and equipment setup.
• Perform daily system health checks to ensure operational efficiency.
• Maintain IT records and documentation, including issue tracking and resolutions.
• Support Active Directory, DNS, DHCP, and cloud technologies such as AWS and Azure.
• Ensure adherence to IT security and compliance policies.
• Collaborate with internal teams to improve IT processes and efficiency.