Crisis Helpline Supervisor (Bilingual)

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💎 Seniority level: Senior, 5–7 years

📍 Location: Indonesia, Malaysia, Singapore

🔍 Industry: Mental Health Services

🏢 Company: Intellect👥 251-500💰 Corporate almost 2 years agoPersonal Health Mental Health Mobile Apps Wellness Health Care

🗣️ Languages: Mandarin, English

⏳ Experience: 5–7 years

🪄 Skills: LeadershipData AnalysisQuality AssuranceRisk ManagementStakeholder management

Requirements:

Master’s Degree in Counselling or Clinical Psychology
Licensed or certified mental health professional
5–7 years of professional experience in clinical practice or crisis management
At least 3 years of supervisory experience in EAP settings
Fluency in Mandarin and English

Responsibilities:

Supervise and mentor helpline responders
Manage escalated and critical incidents
Drive responder engagement through professional development plans
Create and implement Standard Operating Procedures (SOPs)
Collect and analyze helpline KPIs
Oversee a specialized helpline supporting managers and leaders