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Technical Customer Support Intern (Potential for Full-Time Conversion)

Posted 4 days agoViewed

View full description

📍 Location: Globally

🏢 Company: Synthflow AI

🗣️ Languages: English

Requirements:
  • Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.
  • Technical Mindset: Ability to distill complex technical concepts into clear, actionable solutions.
  • Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.
  • Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.
  • Customer Passion: Passion for customer support with drive to excel in fast-paced environments.
Responsibilities:
  • Master Zendesk: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.
  • Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.
  • Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.
  • Continuous Learning: Stay on top of product updates and features to assist customers effectively.
  • Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
  • Product Improvement: Test new features and functions before they are released to customers.
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