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Quality Assurance Specialist - Korean Language

Posted 6 days agoViewed

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💎 Seniority level: Junior, 2 years

📍 Location: South Korea

🔍 Industry: Quality Assurance in Contact Center

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudioVideo GamesDigital MediaContent

🗣️ Languages: Korean, English

⏳ Experience: 2 years

🪄 Skills: Data AnalysisQAAnalytical SkillsProblem Solving

Requirements:
  • 1 year experience in quality assurance within a contact center
  • Proficient in Excel or Google Sheets
  • Experience with QA tools like Playvox and MaestroQA
  • Bachelor's degree or relevant working experience
Responsibilities:
  • Monitor and audit transactions performed by representatives
  • Ensure compliance with quality guidelines
  • Review and analyze data for customer experience improvement
  • Calibrate with auditors and supervisors
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