Partner Operations Manager

View full description

Requirements:

• You have 6+ years of proven operational success.
• You’ve sourced, designed, and implemented highly technical operational solutions, ideally collaborating with cross-functional teams in SaaS or similar B2B contexts.
• You are highly proficient with iPaaS, APIs, and SaaS technologies.
• You have hands-on expertise in automation platforms (pref. Zapier), and you have significant expertise leveraging APIs (both directly and via integrations) to build systems spanning multiple tools and types of users.
• You’re familiar with CRM/PRM platforms (pref. Magentrix) and marketing automation suites (pref. HubSpot).
• You can deliver operational excellence in a fully remote, self-driven setting.

Responsibilities:

• Scope, design, manage, and deliver operational solutions Zapier’s Channel program
• Drive the vision and execution for partner operations. Collaborate with leadership and cross-functional partners to ensure alignment on timelines and outcomes.
• Own Zapier Partner Portal development. You will proactively solve for the needs of solution partners and Channel teams.
• Leverage Zapier (and other automation tools) to build large scale, multi-system solutions that span internal teams, all Zapier partners, the users they serve, and a wide variety of in-house and third party software.
• Deliver training and resources to help both internal teams and external partners leverage new systems effectively.
• Set up and maintain analytics solutions that track channel impact, revenue, and partner activity.
• Engage with RevOps, Product, Data, Support, and Finance to ensure all internal requirements are met and all operational solutions effectively integrate with other teams external systems and processes.
• Proactively identify areas for improvement while ensuring risks are foreseen and issues handled.