Support Engineer (Remote, Australia)

Posted 6 days agoViewed

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💎 Seniority level: Middle, 3+ Years

📍 Location: Australia

💸 Salary: 110000.0 - 132000.0 AUD per year

🔍 Industry: Software Development

🏢 Company: Grafana Labs👥 501-1000💰 $240,000,000 Series D almost 3 years agoSoftware Development

🗣️ Languages: English

⏳ Experience: 3+ Years

🪄 Skills: AWSDockerGCPKubernetesAzureGrafanaTroubleshootingJSONCRMDebugging

Requirements:

3+ Years of experience in a Support Engineer role
Knowledge of observability, cloud systems, and containerization
Strong troubleshooting and researching skills
Experience with CRM and help desk software
Ability to deliver client-focused solutions

Responsibilities:

Debug customer issues in lab environments
Utilize SSO/SAML for securing Grafana instances
Evaluate and determine root cause of dashboard errors
Review configuration files and recommend best practices
Troubleshoot connectivity to data sources and plugins
Open Github issues and collaborate with developers
Assess performance issues with queries and visualizations
Manage customer cases via various communication methods
Contribute to internal knowledge base
Gather customer feedback for internal teams
Provide training and onboarding support