Digital Authentication Associate - Streetwear

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Requirements:

• Strong knowledge and interest in fashion
• Knowledge and/or familiarity with various Streetwear-specific designers
• Ability to learn/adapt quickly and proven independent problem-solving skills.
• Enthusiastic about Grailed and/or power user of Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20-30 hours per week
• Availability to attend team meetings and collaborate frequently

Responsibilities:

• Authenticate listings
• Review and authenticate listings before they are available for sale
• Remove unsafe listings or listings that don’t meet our marketplace standards
• Ensure that listings are accurately described (size, condition) and in the right strata
• Respond to community and marketing requests for additional item moderation
• Review authentication defect reports to understand the nature of inauthentic items that made it through the authentication process to support the team’s continuous improvement efforts
• Stay up to date on how to authenticate streetwear brands
• Attend training or mentorship sessions with team leads to increase brand and authentication knowledge
• Host training or conduct mentorship sessions to contribute to team learning
• Understand how authentication work affects defect rate and metrics for the item authentication team overall
• Recognize how authentication volume affects SLA and metrics for the item authentication team overall