Training Content Creator (Remote)

Posted 8 days agoViewed

💎 Seniority level: Middle, 3+ years

📍 Location: United States

🔍 Industry: Healthcare

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementContent creationCommunication SkillsTrainingCustomer support

3+ years of experience developing training resources for customer-facing frontline teams using instructional design best practices
2+ years of expertise working within or supporting a high-volume customer support center
Proficiency in utilizing instructional design and video editing tools, such as Articulate Rise and Camtasia
Proven project management skills with experience planning and coordinating the end-to-end creation of training content
Experience supporting product launches, preferably within a tech startup or dynamic environment, with a genuine dedication to detailed documentation

Create effective, engaging learning resources that empower frontline teams, such as customer support, to excel and adapt to ongoing challenges
Distill complex product updates into clear, actionable materials for internal and external audiences while managing projects proactively and tracking their effectiveness over time
Build collaborative relationships with stakeholders