Director of Client Success | Remote | US

Posted 7 days agoViewed

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💎 Seniority level: Director

📍 Location: United States, Canada

🔍 Industry: SaaS

🏢 Company: Degreed👥 501-1000💰 $50,935,667 about 2 years ago🫂 Last layoff over 2 years agoEducation Corporate Training EdTech Skill Assessment Software

🗣️ Languages: English

🪄 Skills: LeadershipNegotiationAccount ManagementClient relationship managementSales experienceChange Management

Requirements:

Proven experience in pipeline planning and quota administration
Ability to build trust with senior client stakeholders
Expertise in developing growth strategies
Strong ability in leading enterprise negotiations
Experience with data-driven decision making
Track record in attracting and developing account management talent
Consultative expertise to guide clients
Experience in leading transformations within customer success organizations

Responsibilities:

Manage and mentor Account Directors
Coach team members in achieving renewal and upsell targets
Conduct deal reviews and pipeline assessments
Define strategies to meet OKRs
Build relationships with enterprise clients
Equip the team for navigating transformation
Collaborate with Sales, Product, Marketing, and Operations
Engage directly with clients to understand their needs