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Senior Manager/Director, Customer Success

Posted 7 days agoViewed

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💎 Seniority level: Manager, 7+ years

📍 Location: Philippines, EST

🔍 Industry: Cybersecurity

🏢 Company: OffSec👥 251-500💰 Private over 6 years agoEducationSecurityInformation TechnologyCyber Security

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: LeadershipProject ManagementData AnalysisCoachingCross-functional collaborationCustomer supportCustomer Success

Requirements:
  • Bachelor’s degree or equivalent experience
  • 7+ years in customer success, support, or account management
  • 3 to 5 years of leadership experience
  • Proven track record with enterprise clients
  • Experience in customer success strategies
  • Expertise in support ticketing systems
  • Excellent communication and project management skills
Responsibilities:
  • Manage a global team of 10+ customer success professionals
  • Define success metrics and strategies
  • Foster a customer-centric culture
  • Establish a standardized success plan
  • Implement a multi-channel support system
  • Manage executive-level engagements and escalations
  • Enhance the sales-to-customer success handoff
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