Salesforce Transformation Architect, Incentive Compensation Management (ICM)

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Requirements:

• 4+ years of experience working with Salesforce, with at least 3 years focused on Incentive Compensation Management (ICM)
• 2+ years of experience with incentive plan design
• Strong hands-on experience with Salesforce configuration (objects, workflows, process builder, Lightning, etc.)
• Proficiency in Salesforce reporting and dashboard development, with an understanding of sales performance analytics
• Experience with integration tools like MuleSoft, Informatica, or REST/SOAP APIs
• Exceptional communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• Strong leadership skills, with a proven ability to mentor and guide cross-functional teams, including business analysts, developers, and consultants
• Deep understanding of compensation structures, incentive plans, and sales performance management processes

Responsibilities:

• Design end-to-end Salesforce solutions with a focus on Incentive Compensation Management (ICM). Lead the creation of solution architecture blueprints, including integrations, customizations, and configurations
• Analyze current incentive compensation processes, identify pain points, and provide recommendations for automating and improving processes using Salesforce's native and third-party tools. Implement solutions that align with business goals, ensuring transparency and accuracy in compensation models
• Collaborate with senior leaders, sales operations, finance, and HR teams to define requirements, build roadmaps, and set clear expectations. Act as the main point of contact for business and technical teams to ensure effective communication and alignment
• Lead the implementation of Salesforce solutions for incentive compensation, ensuring timely and within-budget delivery of projects. Provide strategic direction and oversee the technical design, testing, deployment, and post-implementation support phases
• Leverage Salesforce tools such as Salesforce CPQ, Sales Cloud, SPIFF and third-party ICM applications (e.g., Xactly, Varicent) to configure and integrate compensation management systems. Oversee data migration and integrate Salesforce with other enterprise systems (e.g., ERP, HRIS)
• Evaluate and recommend new features, tools, and processes to improve the efficiency of Salesforce-based incentive compensation management. Stay up to date with the latest Salesforce product updates and industry trends