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Director of Compliance and Quality Assurance

Posted 8 days agoViewed

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💎 Seniority level: Director, 7–10 years

📍 Location: Global

💸 Salary: 160000.0 - 180000.0 USD per year

🔍 Industry: Self-Publishing

🏢 Company: Publishing.com👥 101-250EducationArtificial Intelligence (AI)Publishing

🗣️ Languages: English

⏳ Experience: 7–10 years

Requirements:
  • 7–10 years of experience and a proven track record in leading compliance and QA functions in fast-paced, high-growth B2C or sales-focused environments.
  • Experience working with sales teams, scripts, and customer-facing communications, preferably in telemarketing, SaaS, or coaching industries.
  • Strong understanding or experience with Telemarketing laws, GDPR, FTC guidelines, data protection, and consumer rights.
  • Demonstrated ability to lead and manage cross-functional teams, including QA and compliance professionals.
  • Exceptional communication skills, with the ability to articulate complex compliance requirements to various audiences.
  • Proven experience in training and coaching staff on compliance and quality standards.
  • Detail-oriented, accurate, adaptable, and resilient professional who thrives in dynamic environments.
Responsibilities:
  • Proactively identify compliance risks and recommend solutions to mitigate them.
  • Review, approve, and provide guidance on sales and marketing materials.
  • Develop and deliver training programs to educate sales representatives on compliance standards, ethics, and best practices.
  • Oversee the quality assurance process and team.
  • Establish and track KPIs for compliance and QA.
  • Identify, document, and report compliance infractions.
  • Design, maintain, and enhance policies, tools, and technologies to improve QA processes and governance.
  • Generate detailed reports on compliance trends and QA outcomes.
Apply

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