Product Analyst Customer Retention

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💎 Seniority level: Middle, 3 to 6 years

📍 Location: Mexico

🔍 Industry: Insurance

🏢 Company: Capgemini👥 10001-350000 IT Services and IT Consulting

🗣️ Languages: English

⏳ Experience: 3 to 6 years

🪄 Skills: Project ManagementAgileData AnalysisProduct ManagementProduct DevelopmentCommunication SkillsAnalytical SkillsMicrosoft OfficeReportingMarket ResearchData visualizationData analyticsEnglish communicationPowerPoint

Requirements:

Fluent English skills
3 to 6 years of experience
Bachelor's degree (Analytics) required
Experience in Customer Retention processes.
Experience in Insurance Companies is preferable.
Intermediate skills in Data Analytics, Customer Experience, Retention Reporting, Communication, Power BI, Excel and PowerPoint

Responsibilities:

Obtaining and evaluation data that supports customer retention initiatives.
Analyzing information using data.
Supporting retention leader in creating monthly retention report outs.
Continuous improvement and development for new and existing products, technology, or services from concept through to production.
Coordinates inputs from customers, developers, market, and competitive information and translates them into product development efforts.
Conducts research into market and industry trends, target user base and competing products.
Demonstrates a solid grasp of property and casualty insurance knowledge including product composition, coverages and exposures, rating methodology, and general underwriting philosophy.
Follows an agile development process to conceive, plan, develop, iterate, launch and evaluate new products, pricing and/or contract changes.
Communicates timeframes, project status, announcements, rollouts, change management including communications.

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