Knowledge Base Architect

Posted 11 days agoViewed

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💎 Seniority level: Middle, 3-5 years

📍 Location: United States

🔍 Industry: Software Development

🏢 Company: ZeroFox👥 101-250💰 $170,000,000 Post-IPO Equity over 2 years agoSecurity Cyber Security Network Security

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Content creationContent managementDocumentation

Requirements:

3-5 years creating and managing knowledge base systems
Proficient in Zendesk or similar tools
Experience in writing documentation for various audiences
Ability to articulate technical information to non-technical audiences

Responsibilities:

Develop comprehensive documentation that meets organizational standards
Research, create, and maintain information architecture templates
Work with various departments to understand content requirements
Ensure documentation is optimized for AI searching
Monitor help portal usage patterns and make recommendations