Product Support Specialist (German speaking)

Posted 13 days agoViewed

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📍 Location: Spain, Belgium

🔍 Industry: Hospitality

🏢 Company: Lighthouse👥 501-1000💰 $370,000,000 Series C 3 months agoHospitality Business Intelligence SaaS Analytics Information Technology Hotel Software

🗣️ Languages: English, German

🪄 Skills: Customer serviceFluency in EnglishTechnical support

Requirements:

Fluency in English and German
Proficiency with Google Apps
Strong work ethic and detail orientation
Success in a customer facing environment
Team player with cross-functional skills
Exceptional written communication
Background in hotel industry or revenue management is a plus

Responsibilities:

Educate and empower users
Respond to customer cases via chat or email
Manage product queries
Help customers adopt Lighthouse
Prepare user manuals
Collaborate with Business Development
Attend to client questions and troubleshooting
Build understanding of Lighthouse products
Maintain knowledge of internal tools
Escalate technical issues to Engineering
Communicate technical concepts across stakeholders