Patient Care Services Representative

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Requirements:

• Experience working in a medical-related job
• Strong customer service experience
• Has availability to work some weekends
• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
• Comfortable making calls with patients
• Comfortable using social media
• Excellent communication and writing skills
• Attention to detail and a good sense of judgment
• A personal computer with stable internet

Responsibilities:

• Answering questions about Winona’s products and services.
• Delivering information about Winona’s offerings.
• Ensuring patient satisfaction and maintaining professional patient support.
• Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.
• Keeping records of patient interactions, processing patient accounts, and filing documents.
• Taking the extra mile to engage with patients.