Customer Strategy Director

Posted 13 days agoViewed

💎 Seniority level: Director

📍 Location: USA

🔍 Industry: AI and contact center solutions

🪄 Skills: BVA AnalysisRelationship buildingStakeholder management

Proven experience in a strategic customer-facing role, preferably in an AI software-driven environment
Direct or in-direct contact center experience (working in or selling to a contact center)
Deep understanding of business value creation, change management, and/or consulting methodologies
General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
Has extensive experience in large-scale enterprise software implementations and complex use cases
Experience designing and interpreting Statements of Work to meet enterprise customer needs
Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
Experience managing and advising on large-scale programs with many stakeholders and dependencies
Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems

Serve the Enterprise Sales Directors as a strategic partner in complex sales cycles
Share AI strategies and best practices with prospects through compelling workshops
Create the customer’s strategic plan, maximizing business impact with a clear narrative for the expansion of Cresta products over time
Conduct & lead Business Value Assessments (BVA’s) to quantify the potential ROI impact for a customer
Usher a seamless transition to the post-sales teams to execute on the vision that was sold