Call Center (Swing Shift) Agent-24/7 Call Center

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Requirements:

• HS Diploma or GED
• 2+ year of customer service experience in a phone based role
• Experience working in the home services industry preferred
• Multitask by completing phone and computer work simultaneously
• Capability to type at least 40 WPM
• Proficiency with Microsoft Office or Google Suite
• Clear, kind, and energetic phone presence
• Ability to work fast paced and remain organized
• Must be a U.S. Resident

Responsibilities:

• Answer inbound calls and schedule service appointments
• Respond to and resolve voicemail messages, abandoned and missed calls from customers
• Respond to customer requests (email, webchat, text) to resolve issues
• Deliver call scripts clearly, be compelling, and personable
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information.
• Communicate with dispatch to ensure customers receive 5 Star Service
• Provide additional support to the team as needed