🪄 Skills: Data AnalysisCommunication SkillsRESTful APIsTroubleshootingData visualizationTechnical supportCRMCustomer SuccessSaaS
Requirements:
Strong communication skills with the ability to engage stakeholders at all levels (media buyers, developers, CMO, CEO, etc.).
Highly detail-oriented with excellent organizational and time-management skills.
Experience managing a busy book of business while maintaining proactive customer engagement.
Technical aptitude to understand and troubleshoot platform issues.
Responsibilities:
Own and Nurture Customer Relationships – Act as the main contact for clients, building strong, long-term partnerships to ensure satisfaction and retention.
Collaborate with Media Strategy Teams – Work closely with the MS team to ensure data reviews align with customer priorities and address recent challenges.
Monitor and Coordinate Support Requests – Act as a liaison between customers and internal support teams. Serve as the first line of support, resolving straightforward technical and operational problems. Proactively track and resolve issues to ensure a seamless customer experience.
Drive Feature Adoption and Education – Lead customer onboarding, training sessions, and ongoing education to drive feature adoption and best practices.
Advocate for Customer Success – Work cross-functionally with internal teams (e.g., product, sales, support) to champion customer needs and influence product improvements.