Jr. Operations Manager - West Coast Canada

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Requirements:

• 1–3 years of experience in management
• 1–3 years of experience in operations in a startup/scale-up
• Excellent English writing and oral skills
• Strong experience in Google Spreadsheets
• SQL skills are a plus
• You have an entrepreneurial spirit/experience with a strong growth mindset
• You are adaptable and comfortable with a fast-paced environment
• You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows.

Responsibilities:

• Lead, motivate, and support our operational cities in the US within a time-sensitive and demanding environment.
• Provide ongoing coaching, mentoring, and support to team members and trainees;
• Liaise and coordinate campaigns.
• Prepare and present client reports, campaign optimization, and KPIs;
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service;
• Organize logistics between the cities.
• Work closely with legal departments to ensure activities remain compliant;
• Work closely with high-level management to determine values and mission, budget reviews, client reports, and cost plans;
• Meet regularly with clients, provide them with reports, campaign summaries, and more;
• Ensure operational activities remain on time and within a defined budget.
• Prepare and control inventory;
• Manage and plan customer support along with the customer success department;
• Recruit resources, conduct interviews, and oversee high-level HR duties;
• Support and assist technology development.