Home Services Call Center Agent (ServiceTitan CRM Specialist)

Posted 16 days agoViewed

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💎 Seniority level: Entry, 2+ years

📍 Location: United States

🔍 Industry: Home Services

🏢 Company: EverService👥 501-1000💰 Private over 1 year agoMarketing Information Technology Professional Services

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Customer serviceData entryCRM

Requirements:

2+ years of experience in a high-volume virtual call center
1+ years in a customer facing role, preferably in home services or HVAC
ServiceTitan, HouseCall Pro or Sera CRM experience
Ability to type 30 wpm with 94% accuracy

Responsibilities:

Conversationally collect and input caller information
Follow account specific instructions
Identify and escalate issues
Meet productivity goals