Customer Support Representative (Remote in North Carolina)

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Requirements:

• Bachelor degree preferred.
• Polished and professional demeanor with excellent verbal and written skills.
• Comfortable handling a high volume of calls.
• Punctual and consistent attendance is required.
• Available for overtime or weekend hours as needed.
• Helpful demeanor with excellent phone skills.
• Energetic and highly organized, shows initiative and takes ownership of issues.
• Ability to multi-task with strong attention to detail.
• Maintain respectful and professional behavior with irate and frustrated clients.

Responsibilities:

• A customer-centric mindset.
• Play a major role in ensuring long-term customer satisfaction.
• Provide the highest quality customer experience.
• Understand customer's legal needs and educate them on offerings.