Assistant Account Manager, Client Experience

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Requirements:

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• Up to 2 years of relevant experience; 1-2 years of advertising agency experience preferred
• A good teammate with positive energy
• Excellent communicator, with strong attention to detail
• Tries new things, researches, craves knowledge, loves learning, and is a creative problem-solver
• Enjoys creating opportunities for team building and agency connectivity 
• Excited and passionate to learn the client experience role and support the team

Responsibilities:

• Responsible for scheduling, communicating with attendees, preparing agendas/status documents, and developing meeting recaps & next steps for internal and external meetings
• Expected to keep the pulse on client news, market updates and competitive activity. The Associate Manager, Client Experience will share this information with internal agency teams as needed to inform strategies and creative work
• Support project manager in internal coordination and communication with project team to effectively manage project timelines
• Assist in managing production needs, crafting guidelines (e.g., wardrobe specs, Terms of Use documentation), proofreading creative assets and archival of all final creative files on shared server
• Work directly with Account Manager and Media Team on traditional and digital media planning, execution and trafficking
• Maintain intimate knowledge of all media plans and anticipate the implications to any revisions made to media plans
• Assist Digital Team with campaign set-up, assist with Q/A process, learn and understand digital metrics & KPIs, and assist with reviewing analytics reports
• Assist with budget planning, billing, invoicing and reconciliation
• Support team in flagging potential budget implications or concerns as they arise
• Expected to manage elements of agency administration related to client maintenance and engagement
• Actively participate in learning opportunities provided and assist with and play an active role in our agency culture & community in support of our mission