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Pharmacy Support & Implementation Specialist

Posted 16 days agoViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: United States

🔍 Industry: SaaS Software

🏢 Company: ECP

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: RESTful APIsNetworkingMS OfficeTroubleshootingData entryComputer skillsTechnical supportSaaS

Requirements:
  • 1+ years of applicable experience in a similar role
  • Customer service and technical support experience
  • Experience working in a pharmacy, or assisted living, required
  • Basic troubleshooting skills
  • Windows/Microsoft Office knowledge
  • Strong communication skills (written, over-the-phone, face-to-face)
  • Computer networking knowledge preferred
  • Technical writer, skilled with email etiquette
  • Critical thinker & problem solver
Responsibilities:
  • Provide technical support to ECP pharmacy partners via email & phone
  • Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations
  • Execute software interface installations
  • Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners
  • Monitor & troubleshoot pharmacy server connections and other interfaces
  • Troubleshoot client issues & concerns
  • Help maintain pharmacy-integrated features of ECP
  • Document technical processes and configurations
  • Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations
  • Help to develop best practices as the team grows
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