ApplyAssociate Product Manager, Fundraising Platform Operations
Posted about 4 hours agoViewed
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💎 Seniority level: Entry, 2+ years
📍 Location: United States
💸 Salary: 86605.46 - 101418.03 USD per year
🔍 Industry: Public media
🏢 Company: NPR👥 501-1000💰 $4,700,000 Grant over 4 years ago🫂 Last layoff almost 2 years agoDigital MediaNewsBroadcasting
🗣️ Languages: English
⏳ Experience: 2+ years
🪄 Skills: AgileData AnalysisProduct ManagementTechnical supportCRM
Requirements:
- 2+ years of experience in product management, operations, technical support, or a similar role.
- Strong problem-solving skills with ability to troubleshoot technical systems.
- Experience with customer relationship management (CRM) systems.
- Familiarity with payment processing platforms and email marketing tools.
- Experience with agile frameworks and software development tools like JIRA.
- Excellent written and verbal communication skills.
Responsibilities:
- Support the implementation of a scalable donation platform for fundraising.
- Manage ongoing platform operations ensuring integration with other systems.
- Collaborate with stakeholders on donor conversion flows for user-friendliness.
- Monitor platform performance and identify improvement areas.
- Develop and maintain documentation of processes and training for users.
- Monitor and maintain system health, troubleshoot and resolve issues promptly.
- Act as a liaison among various teams and manage support requests.
- Ensure data integrity and generate reports for insights.
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