CSシステム企画担当（コールシステム）

Posted 18 days agoViewed

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📍 Location: Japan

🔍 Industry: Fintech

🏢 Company: PayPay👥 1001-5000💰 $67,399,518 over 4 years agoInternet Mobile Payments Finance FinTech

🗣️ Languages: Japanese

🪄 Skills: AWSSalesforceCRM

Requirements:

Experience with telephony systems (e.g., Amazon Connect, Genesys Cloud)
Maintenance and operation experience in contact center telephony systems
Experience in planning and executing operational improvements

Responsibilities:

Plan and implement cloud telephony systems (IVR, SMS, Voicebot, etc.)
Enhance self-service capabilities using telephony systems
Integrate with CRM systems like Salesforce
Address maintenance and troubleshooting for telephony systems