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Support Software Engineer

Posted 18 days agoViewed

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๐Ÿ’Ž Seniority level: Entry, 3+ years

๐Ÿ’ธ Salary: 35000.0 - 40000.0 USD per year

๐Ÿ” Industry: Software Development

๐Ÿข Company: Blackthorn.io

๐Ÿ—ฃ๏ธ Languages: English

โณ Experience: 3+ years

Requirements:
  • 3+ years of experience with customer technical support or as a Salesforce Administrator
  • Experience with Atlassian products, including Jira and Confluence
  • Experience with Git and Software Development Life Cycle
  • Excellent problem-solving skills
  • Outstanding oral and written communication skills
Responsibilities:
  • Provide Tier 3 technical support for Salesforce and web solutions
  • Determine and resolve root causes of customer issues
  • Collaborate between support, engineering, and product teams
  • Adhere to escalation procedures for bugs
  • Provide feedback to leadership based on customer experiences
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