Systems Engineer, Atlassian Platform

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Requirements:

• At least 5 years of enterprise-level experience in Jira and Confluence system administration.
• Strong knowledge of Jira and Confluence configuration, administration, and integration.
• Experience with Jira plugins and Atlassian Marketplace applications.
• Familiarity with agile methodologies and project management workflows.
• Ability to evaluate customer requests and extract underlying requirements.
• Strong communication and collaboration skills.
• Ability to work independently and in a team environment.
• Clear and concise communication.
• Ability to work effectively in a remote-first environment.

Responsibilities:

• Technical support and administration of the Atlassian product suite including Confluence, Jira Software, and Jira Service Management.
• Collaborate with end users to design and implement automation rules and scripts to meet business requirements.
• Maintain runbooks and related documentation.
• Customize workflows, issue types, fields, and screens to meet organizational needs.
• Set up and configure dashboards and reports to provide project status and visibility.
• Advise users on optimizing application use to align with business processes.
• Evaluate and implement plugins and integrations.
• Participate in agile ceremonies and testing of upgrades.
• Work with IT Product Managers and Engineers on larger initiatives.
• Develop and maintain integrations with other systems.
• Troubleshoot and resolve technical issues.
• Train and support end-users on Jira.