Solutions Engineer & Onboarding ESG

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Requirements:

• Bachelor’s degree in Business Management, International Business or equivalent experience in a related field.
• Minimum of 5 years of experience, preferably in a B2B environment.
• Proven experience in the local market, with a focus on SaaS sales.
• Experience in ESG, or related fields is highly desirable.
• Proven experience in pre-sales, onboarding, or technical support roles, preferably in SaaS or technology industries.
• Strong understanding of the sales process and customer lifecycle.
• Excellent communication skills, both written and verbal.
• Ability to explain complex concepts in a clear and concise manner.
• Strong problem-solving skills with a customer-centric attitude.
• Ability to work independently and manage multiple priorities effectively.
• Familiarity with CRM systems and customer success platforms is a plus.

Responsibilities:

• Collaborate with the sales team to understand customer needs and assist with pre-sales activities, including product presentations and technical consultations.
• Conduct tailored product demos and webinars, showcasing how our solution fits the client’s business objectives.
• Provide technical and operational expertise to potential clients, answering questions and addressing concerns, and provide technical support during the sales cycle.
• Guide customers through the onboarding process, ensuring a seamless transition from sales to implementation.
• Work closely with the customer success team to ensure a smooth handover and continued support post-onboarding.
• Assist with the development and improvement of onboarding materials and processes.
• Track and report on customer progress during the onboarding phase, identifying areas for improvement and ensuring timely resolution of issues.
• Continuously stay up to date with product features, industry trends, and customer feedback.
• Working in cross-functional teams.