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Migrations Lead

Posted 3 days agoViewed

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💎 Seniority level: Lead, at least 3 years

💸 Salary: 110000.0 - 140000.0 USD per year

🔍 Industry: Online communities

🏢 Company: Circle.so

🗣️ Languages: English

⏳ Experience: At least 3 years

Requirements:
  • Strong alignment with company values.
  • Proficient in English at a CEFR Level C2 / ILR Level 5.
  • At least 3 years of experience with email marketing, CRM migrations, or platform migrations.
  • Experience leading initiatives and defining processes.
  • Ability to balance strategic vision with hands-on work.
  • Strong project management skills.
  • Experience documenting processes and creating resources.
  • Technical aptitude with email marketing tools and data imports.
  • Customer-focused mindset with a passion for exceptional user experiences.
  • Resourcefulness and proactive approach in ambiguous environments.
Responsibilities:
  • Lead the execution of customer email migrations to understand core requirements.
  • Develop structured migration processes and customer experiences from start to finish.
  • Partner with internal teams to align migration services with business goals.
  • Create detailed documentation including checklists and FAQs.
  • Define success metrics and monitor performance for optimization.
  • Manage customer expectations throughout the migration process.
  • Build and manage a team of contractors to support service scaling.
  • Provide feedback to the product team for platform improvements.
  • Serve as a product expert and trusted advisor.
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