Director, Technical Solutions

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Requirements:

• 9+ years of experience in sales engineering, solutions engineering, and / or implementation engineering, with at least 2 years in a leadership capacity.
• Expertise in healthcare data (medical records and / or claims), regulatory frameworks (e.g., HIPAA), and customer workflows in the healthcare space.
• Skilled in consultative selling, with the ability to translate customer pain points into impactful technical solutions.
• Demonstrated ability to build and scale technical teams that deliver measurable results for customers and the business.
• A proven track record of fostering high-performing, collaborative, and inclusive team cultures.
• Deep understanding of healthcare customer types (e.g., payers, providers, digital health innovators, life sciences) and their unique use cases, challenges, and success metrics.
• Expertise in designing scalable workflows, integration strategies, and system architecture to meet diverse customer needs.
• Exceptional communicator who can effectively engage technical teams, executives, and cross-functional stakeholders.
• Strong collaborator who thrives in fast-paced environments and can align technical initiatives with strategic business goals.

Responsibilities:

• Build, mentor, and inspire a high-performing team of Solutions Engineers (Presales) and Implementation Engineers (Post-Sales) who deliver exceptional results across the customer journey.
• Define and execute a strategy to scale systems, workflows, and processes that support Particle’s growth while delivering consistent, high-impact outcomes for our customers.
• Act as a technical thought leader, guiding teams and customers in solving some of healthcare’s most complex data, analytics and interoperability challenges.
• Collaborate with sales to lead consultative, high-value engagements with customers across Provider (VBC and Fee For Service), Payor and Life Science Use Cases.
• Leverage a deep understanding of customer workflows and pain points to align Particle’s offerings with their specific needs, driving adoption and long-term success.
• Lead technical discovery and craft tailored solutions that highlight the unique value of Particle’s API platform.
• Deliver compelling demonstrations, proofs-of-concept, and presentations to technical and executive audiences, clearly articulating how our solutions solve real-world challenges.
• Anticipate and address technical objections, building trust and confidence throughout the sales process.
• Oversee seamless onboarding, integrations, and solution delivery to ensure customers quickly realize the value of our platform.
• Partner with Customer Success to track and improve customer usage, satisfaction, and outcomes.
• Lead troubleshooting and escalation efforts, ensuring swift resolution of technical challenges while continuously improving processes.
• Act as the voice of the customer, providing actionable insights to Product and Engineering teams to inform the product roadmap and enhance our solutions.
• Collaborate with Sales, Marketing, and Customer Success to refine messaging, positioning, and go-to-market strategies based on customer use cases and industry trends.
• Build internal resources, such as playbooks and knowledge bases, to enable teams and customers to maximize the value of our solutions.