Territory Business Associate - REMOTE in Cleveland or Chicago

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Requirements:

• 2+ years of overall work experience with 1+ years as an account manager or customer success manager.
• Experience in technology services/SAAS, eCommerce, veterinary, or healthcare industries preferred.
• Expertise in customer relationship management and business growth.
• Experience implementing customer engagement processes.
• Proven ability to meet KPIs in a fast-paced environment.
• Hands-on experience with CRM technologies, including Salesforce.
• Strong data analytical skills.
• Excellent written and verbal communication skills.
• Valid driver's license required.

Responsibilities:

• Present and promote strategic programs and services for Chewy Health to clinics.
• Grow clinic enrollment in Chewy Health services within a set geographic territory.
• Drive veterinary engagement across the clinic success lifecycle through in-person visits.
• Build relationships using a consultative model with veterinary professionals.
• Ensure clinics adopt and operationalize PracticeHub and associated services.
• Collaborate with Sales, Onboarding, Operations, and Customer Service.
• Advocate for veterinarians and pet parents, providing feedback for improvement.
• Complete all administrative requirements in a timely manner.